Terms & Conditions
Last Updated January 2026
Order Acceptance & Modifications
All orders placed through Sutra are subject to acceptance and availability.
We reserve the right to cancel or refuse any order at our discretion.
Orders cannot be modified or canceled once processing has begun.
Payments & Billing
Full payment is required at the time of checkout.
All prices are listed in USD and may change without prior notice.
Applicable sales taxes are charged in accordance with New Jersey law.
Shipping & Delivery
Delivery timelines are estimates are not guaranteed.
Shipping delays may occur due to carriers, weather, or unforeseen events.
Risk of loss transfers to the customer once the order is handed to the carrier.
Returns & Refunds
All sales are final; we do not offer returns, refunds, or exchanges.
Each item is thoroughly inspected for defects prior to shipment.
Any concerns may be reviewed on a case-by-case basis at our sole discretion.
Handcrafted & Artisan Products
Our products are handcrafted and may feature natural variations.
Minor differences in color, texture, or weave are not considered defects.
Product images are representative and may vary slightly from the final item.
Limitation of Liability
Sutra is not liable for indirect, incidental, or consequential damages.
Our total liability shall not exceed the amount paid for the product.
Products are provided “as is” to the fullest extent permitted by law.
Force Majeure
Sutra is not responsible for delays caused by events beyond our control.
This includes natural disasters, carrier disruptions, or governmental actions.
Performance obligations are suspended during such events without liability.
Intellectual Property
All content, designs, images, and text are the property of Sutra.
Unauthorized use, reproduction, or distribution is strictly prohibited.
Violations may result in legal action under applicable law.
Governing Law & Jurisdiction
These Terms are governed by the laws of the State of New Jersey.
Any disputes shall be resolved exclusively in New Jersey courts.
By purchasing, you consent to this jurisdiction and venue.
Contact & Discretionary Review
For inquiries, contact us at connect@sutra-cultureconnects.com.
Requests are reviewed individually and do not guarantee resolution.
Sutra reserves the right to make final determinations in all matters.
Contact & Discretionary Review
For inquiries, contact us at connect@sutra-cultureconnects.com.
Requests are reviewed individually and do not guarantee resolution.
Sutra reserves the right to make final determinations in all matters.